Refund policy

We have a 10 day return policy, which means you have10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or a note with the name and order number.

To start a return, you can contact us at shopvelarique@gmail.com

UK RETURNS 

If your return is accepted, we’ll send you a Royal Mail Return label. Drop off your parcel at your local post office and note a £7 label fee will be deducted from your total refund/ store credit. We highly recommend you use a trackable service and keep proof of postage as we will not be held responsible for any return lost on transit.

  • Original shipping fees are non-refundable 

     STORE CREDIT

    • All approved returns are issued as store credit only. 
    • Store credits never expires
    • Store credits can be used for any future purchase
    • We do not issue refunds to original payment method
    • Refunds will be issued for the item price only as store credit, excluding all discounts and shipping charges
    • Customers are responsible for all shipping costs

    Items sent back to us without first requesting a return or notifying us about the return will not be accepted and will be sent back to you. 
    You can always contact us for any return question at shopvelarique@gmail.com.

      Damages and issues
      Please inspect your order upon reception and contact us immediately within 24hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      Exceptions / non-returnable items
      Certain types of items cannot be returned, like custom products such as special orders or personalized items or resized items, Please get in touch if you have questions or concerns about your specific item. 

      Unfortunately, we cannot accept returns on sale items, clearance items or gift cards, pop up shop purchases, international orders, missing, lost, or stolen packages. Also if your tracking shows " Delivered" but you have not received your package. 

      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Items must be returned in it's original state, void of scents, all tags intact and in it's original package.

      Also Note: "Import duties, taxes, and customs fees are the responsibility of the customer. These charges are non-refundable. If an order is refused due to unpaid customs charges, any return shipping fees, customs charges, and other costs incurred will be deducted from the refund."

      Orders delayed or held in customs are not eligible for a refund while awaiting customs clearance. Refund requests will only be considered if the shipping carrier officially declares the parcel lost or missing


      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded as store credit.  contact us at shopvelarique@gmail.com for further information